Introduction
When you access or use our website, or communicate with our staff through available contact methods, we process your personal data (hereafter referred to as “Data”) in accordance with this Privacy Policy (the “Policy”).
Types of Data We Process
1. Contact Data
Collected when you communicate with us via the website or other channels:
- Full name
- Contact details (postal address, email address, phone number)
- Additional information provided during communication
- Communication history, including audio call records
2. Account Data
Collected during account creation:
- Full name
- Gender
- Date of birth
- Username
- Bank account information
- Other applicable data
Note: We retain this data for compliance even if your account becomes inactive or blocked.
3. Newsletter Consent Data
- Data confirming your consent to receive newsletters
4. Referral Data
- Data about your referrer (affiliate partner or user)
5. Betting Data
- Bet details, game history, results, win/loss totals
6. Verification Data
Provided for identity verification purposes:
- ID copy/photo
- Ownership proof of payment method
- Photo or selfie with ID and card
- Proof of address (e.g., utility bill)
- Proof of wealth/source of funds (where required)
- Audio/video call recordings (if applicable)
7. Payment Data
- SSL encryption ensures secure data transmission
- Retained data: transaction history, last 4 card digits, issuing bank
8. Automatically Collected Data
- Time spent on site
- Internal link clicks
- IP address
- Browser user agent (type, version, OS)
9. Cookie Data
- Cookies may store personal data
- Disabling cookies may affect login and preferences
Purposes and Legal Bases for Processing
Site Administration & Protection
- Defend against cyberattacks (e.g., DDoS)
- Diagnose server issues
- Uses automatic and cookie data
Verification
- Compliance with AML/CTF regulations
- Prevent fraud and underage use
- Enforce site terms
Communication
- Respond to questions about the site or services
- Provide support and assistance
- Notify about updates or changes
Self-Exclusion Handling
- Use of verification, account, contact, and payment data
- Applied when you self-exclude (temporarily or permanently)
Newsletter Distribution
- Based on newsletter consent and contact data
Data Recipients
1. Service Providers
Your data may be shared with third parties for:
- Website/data hosting
- Marketing and customer support services
- IT/cybersecurity services
- KYC/AML compliance
- Game vendors and legal auditors
Data may be stored encrypted on third-party servers.
2. Financial Institutions
- For transaction processing and compliance
3. Shipping Carriers
- To deliver physical prizes
4. Regulators and Auditors
- For audits, in compliance with legal obligations